Housing & Urban Development, Centers for Medicare & Medicaid Services Both Offer Help To Disaster Victims

Hello All,
I have two new pieces of information today concerning people with disabilities and Katrina relief.
HUD Establishes Single Toll-Free Number
(1-888-297-8685) To Help Disaster Victims With All Housing Concerns

Housing and Urban Development Secretary Alphonso Jackson today announced that HUD has established a single toll-free number, 1-888-297-8685, to assist the victims of Hurricane Katrina. The number operates from 7 a.m. to 8 p.m. CST, seven days a week.

Previously, HUD had toll free numbers for each of the different services provided by the agency, such as FHA insured-mortgages, Section 8, multi-family housing, lender information and public housing residents.

"This nationwide telephone number will provide callers expanded services and hours and the opportunity to speak with an actual person," said Jackson. "With all that displaced families are going through starting to rebuild their lives, the last thing they need to encounter is an answering machine without answers. We have increased our staffing at the National Servicing Call Center in Oklahoma, and we currently have the capacity to handle 15,000 calls daily."

Centers for Medicare & Medicaid Services
Actions To Help Beneficiaries,
Providers In Katrina Stricken Area.

The below is directly from the CMS.

The Centers for Medicare & Medicaid Services has acted to assure that the Medicare, Medicaid and State Childrens Health Insurance Programs will flex to accommodate the emergency health care needs of beneficiaries and medical providers in the Hurricane Katrina devastated states. Many of the programs normal operating procedures will be relaxed to speed provision of health care services to the elderly, children and persons with disabilities who depend upon them.

The agency will also offer the following relief immediately:

Health care providers that furnish medical services in good faith, but who cannot comply with normal program requirements because of Hurricane Katrina, will be paid for services provided and will be exempt from sanctions for noncompliance, unless it is discovered that fraud or abuse occurred.

Crisis services provided to Medicare and Medicaid patients who have been transferred to facilities not certified to participate in the programs will be paid. Programs will reimburse facilities for providing dialysis to patients with kidney failure in alternative settings.

Medicare contractors may pay the costs of ambulance transfers of patients being evacuated from one health care facility to another.

Normal prior authorization and out-of-network requirements will also be waived for enrollees of Medicare, Medicaid or SCHIP managed care plans.

Normal licensing requirements for doctors, nurses and other health care professionals who cross state lines to provide emergency care in stricken areas will be waived as long as the provider is licensed in their home state.

Certain HIPAA privacy requirements will be waived so that health care providers can talk to family members about a patients condition even if that patient is unable to grant that permission to the provider.

Hospitals and other facilities can be flexible in billing for beds that have been dedicated to other uses, for example, if a psychiatric unit bed is used for an acute care patient admitted during the crisis.

Hospital emergency rooms will not be held liable under the Emergency Medical Treatment and Labor Act (EMTALA) for transferring patients to other facilities for assessment, if the original facility is in the area where a public health emergency has been declared.

More information about CMS emergency relief activities, including a detailed explanation of billing and payment policy revisions, and phone numbers for the state medical assistance offices can be found can be found at www.cms.hhs.gov. Frequently asked questions and their answers on the site will be updated daily by 2pm.